Contact Information: Heartland ECSI Customer Service 866-428-1098 heartland.ecsi.net. Given the situation that you miss a scheduled payment thenyou have 45 days to make the payment and bring your payment plan to a current status. This method should be used only as a last resort, the federal student aid office says. Corporate Office: 412.788.3900. What is available if I want to continue or begin having my payments automatically deducted by ECSI from my bank account? Please update any bookmarks you have created. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. It is always a good practice to access your account information online to review your deferment status. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. Interest can continue to build on your balance during deferment or forbearance periods. After the transition is complete, to what ECSI address should I send my payments? Representatives are standing by to chat with you about: For instant help, use our live chat feature to be connected with a customer service representative. The Perkins Loan program ended in 2017, but student loan borrowers may still be in student loan repayment for their Perkins Loans. Biden Cancels $10K in Student Debt. You may also contact the Heartland ECSI Customer Service Team by calling (855) 250-3230 or via Live Chat from their website. Sales Email: [email protected] Client Support: 1.800.437.6931 . Student Loans, Refinance The advantage of refinancing is that you can choose the lender and servicer and the advantage of cashback bonuses are readily available. Our tools and calculators are for illustrative purposes only and are not guaranteed to be accurate. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. This is a system-wide change impacting all University of California campuses. in 10 seconds. You can email the site owner to let them know you were blocked. 1.How do I contact Heartland ECSI for queries? The company is sometimes referred to as Heartland ECSI. It is commonly done in universities and colleges as they do not have staff or the ability to handle the repayment so they hire them for outside help. ECSI has so many different loans where it has no guarantee that these steps will help you with your new servicer. Repayment Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. Heartland ECSI services federal Perkins student loans for the government. Work atmosphere is friendly. Visit the Heartland ECSI website for answers to frequently asked questions. The effective date of the University's new service contract with ECSI is August 1, 2017. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. The Education Department can transfer student loans from one servicer to another. MORE: How to get forgiveness for your Perkins loans. Financialservice solutions for higher education. Live Chat with the Heartland ECSI Customer Service Team Call the Heartland ECSI Customer Service Team at 1-844-700-0134 Email the Heartland ECSI Customer Service Team at cservice@ecsi.net To speak with a representative at the College, call 215-641-6551. Review the Federal Cash Management Rules Heartland ECSI not only provides you the option to pay back the student loan, but it also offers tuition payment plans to eligible students. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Snail Mail -The borrower can mail the check or money order to the ECSI. When evaluating offers, please review the financial institutions Terms and Conditions. MORE: Federal student loan servicers: Who are they and what do they do? Get the latest personal finance advice delivered directly to your inbox. Sign up to our $1,500 No-Essay Scholarship. Under Heartland ECSI, the student loans are not set at a 5% interest rate. How does Mentor make money? This method should be used only as a last resort, the federal student aid office says. This fee will be assessed for both returned checks and any returned electronic payments. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. We found that other software systems require you to assign it to a single person. Loans you have from received at various UC campuses will have unique account numbers that associate them with the specific UC campus from which you received your loans. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. Lead Writer | Student loan repayment, college alternatives. If you are in default, the ECSI education company might report it to credit bureaus.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-box-4','ezslot_2',140,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-box-4-0'); 5. This change does NOT apply to any Federal Direct/FFEL or private loans you may have. Heartland ECSI is the servicer for all the Campus-Based Loans of the University of California. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Obviously I changed providers. GO >> Make a Guest Payment Want to make a payment on an account without signing in? Here is a list of our partners and here's how we make money. You should complete the Cancellation Request Form, have it certified per the directions on the form, and return the signed and certified form to Conduent/ACS before July 31, 2017. AVCNET is not a government agency and may be compensated by companies displayed. You can make additional payments over the phone or via online chat. Default Resolution Group services only federal student loans in default. Also, 45 BBB reviews gave the servicer a one-star rating. Email them (800) 437-6931. Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. You have come to the right place. Do not sell or share my personal information. MORE: How to get forgiveness for your Perkins loans. All financial products, shopping products and services are presented without warranty. ECSI has maintained a government contract to service Perkins loans since 2013. If ECSI is your student loan servicer, heres how it can help you. Click on "Account Tools". For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. The key point to know is that ECSI does not offer student loans. 195.154.38.27 through consolidation or forgiveness. Since implementing TeamSupport, Heartland ECSI has achieved several important goals: TeamSupport is extremely user friendly. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Please note that until then, neither ECSI nor UC San Diegostaff will have access to view your student loan account information or be able to process any transactions, such as payments and requests for deferment, forbearance or cancellation. Heartland ECSI manages federal Perkins student loans for the government. I received several different student loans while I attended UC San Diego. Stay Connected. This information may be different than what you see when you visit a financial institution, service provider or specific products site. This might happen if a servicers contract expires and is not renewed, for example. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. When you register on the ECSI website, you will create user ID and password. CONTENTS Written and Fact-Checked By Amy Chang Updated On 10/01/2023 Youll need your account number to finish setting up your profile. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. However, we are making every effort to make the transition a smooth one, with as little service interruption as possible, following the guiding principle of doing our best to address borrower needs. To begin a live chat with a customer service advocate, please click on the box in the bottom right corner of your screen. Site Structure. Sign In or Register. Using your ECSI key, enter it on the left side under the connect an account then press connect. Scholarships, Easy Pre-qualified offers are not binding. Please leave your information to get the best suggested colleges and free counseling. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Register for online access to your account. At UC San Diego, the loan programs affected by this change include: Federal Perkins Loan; medical Health Professions Student Loan, Primary Care Loan, Loans for Disadvantaged Students and various Regents/University type institutional loans (ex. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS . What happens if my check or electronic payment 'bounces'? If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. To ensure that you are not penalized as a result of this transition, all credit bureau reporting will be suspended for the months of August, September and October 2017. Advertiser Disclosure | Terms of Use | Privacy Policy. Email [emailprotected] or call their customer service team. It is a loan servicer which manages the collection and processing of monthly payments. After you register with your Heartland Key, you can set up new recurring payments by clicking "Make a Payment" on the ECSI website. The Education Department can transfer student loans from one servicer to another. When evaluating offers, please review the financial institutions Terms and Conditions. Our moderators read all reviews to verify quality and helpfulness. Consolidation and refinancing your loan. The action you just performed triggered the security solution. Speak with a Live Customer Service Representative, ECSI 2012. Please consult with your investment advisors before making any financial or investment decisions. Having a broad understanding of your obligations as a borrower goes a long way to help you and make sure you confirm all the payments which have been made and also contact ECSI if you feel something is wrong. Update your contact information with your most recent address, phone number and email address. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. ECSI Toll-Free New to ECSI? Your IP: Our partners compensate us. The products featured on this website are from our partners who compensate us. This helps you stay in good standing to avoid default. The fee will be assessed regardless of the reason why your bank did not honor your check. Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. For web or related issues, you can email webmaster@ecsi.net.