To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. Excellent! I interviewed at Qantas (Sydney, NS). I applied online. I applied the position online, and it took one month to process. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. All in all 4 weeks from application to offer 13 Qantas Customer Service Agent interview questions and 9 interview reviews. State you would be proud to work for a company that is so dedicated to helping the environment. At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. I found it daunting as you are receiving no feedback. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. Read our Terms of Use for more information. I applied online the Qantas website and I got an email about a week later for chat interview. Terms and conditions apply. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. The process took 1 week. Contact Customer Care about Your Experience with Qantas Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? Full-Time. Find departure and arrival information and view ouron time performance. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. The recruitment process varies from role to role, but the general process is outlined below. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . I found it daunting as you are receiving no feedback. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Use a customer-focused, needs-based review process to educate customers about insurance options. I would work hard to understand the program as I am naturally someone that likes to know hows do things". Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. What key skills from that experience would you bring to this role? the rest of them i need to explain it. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. Join to connect Qantas. 3. Salary ok. Just make sure you work for Qantas and not a contractor. describe a time you solved a problem without any others help. Excellent! The process took 3 weeks. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. I have had several jobs in the past that involved providing service to customers over the phone. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. The process took 3 weeks. I applied online. Browse our travel recommendations for Australia and beyond. 2. Applicants must be Australian or New Zealand permanent residents. Become a Qantas Airways Cabin Crew in 2022 (Salary, Requirements) Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Be the first to find this interview helpful. The familiar smiles are waiting to welcome you onboard. Remind the interviewer of how excited you are to familiarize yourself with their company. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. Beyond being friendly and reassuring, what other relevant skills do you have? All in all 4 weeks from application to offer I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Qantas Airways +1[850(387)4969] Group Reservation Number incl. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Our date tracking prior to 2019 was not accurately kept. Interviews for Top Jobs at Qantas. Benifits outstanding. You . Establish customer relationships and follow up with customers, as needed. Join Qantas Frequent Flyerorsubscribe to Red Email today. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. Quickly jumped on the Internet and checked and the flights were gone. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. Find out more about inflight dining, entertainment, seat maps and more. I feel I can handle most situations with professionalism.". I applied online. I interviewed at Qantas (Brisbane) in Jul 2016. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. The familiar smiles are waiting to welcome you onboard. Do you use a calendar, planner, or another tool to record and view this routine? The process took 4 weeks. after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. Browse our travel recommendations for Australia and beyond. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. what was the resolution?. Choose the seat that suits you before you get to the airport on Qantas operated flights. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. This takes place over the phone or online and gives management a better sense of the candidate. Emotionally intelligent? As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. describe a time you have done your work above and beyond Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. Describe a time when you went gone over and beyond for a customer? Qantas. If so, discuss how you successfully handled this. It consists of five questions. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Qantas Interview Questions [Best Possible Answers] - WorkNearYou Don't be bashful. The first step is usually a preliminary Qantas interview. Step 3; Invited to do a psychometric test. The minimum age requirement is 18 years. 35 Qantas Airways Interview Questions (+ Answers) Book 10 or more passengers travelling to the same destination. When you call this number, you'll be connected with a customer . ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". . I interviewed at Qantas in Feb 2023. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Will you cover the medical costs. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. "I've always prided myself on being a true professional in any job that I've held during my career. The process took 3 months. An active listener? Describe a time when you went gone over and beyond for a customer? And how exactly do you prioritize? No in-depth technical questions were asked. We had to come up with an ad campaign for Qantas. . Restaurant and hotel reviews, photo galleries and travel articles. Great! I got chat interview with Qantas. Write down what you think is important so you can reference it when youre in the role play. What did you accomplish while you operated them? Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . This employer has not claimed their Employer Profile and is missing out on connecting with our community. Did you do anything notable? I had a chat interview for my first processing. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Earn Qantas Points when riding with Uber to and from eligible Australian airports. For work rights in other countries, contact the relevant authority for that country. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. "Success in my last two jobs really showcased my ability to multitask. what was the resolution?. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. This is a strong answer. Ways to check-in for your flight including online and on your mobile. Here are the basic requirements you need to fulfil before applying for the cabin crew vacancy at Qantas Airways. This was a ridiculous joke of how Qantas recruitment team work. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. Information about visas, health and more. Be honest about the experience you have that relate to these two items. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. I interviewed at Qantas (Sydney) in Sept 2018. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Earning points couldnt be easier. There was about a month or two wait between each step. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! I think they were two to three minutes each. Book 10 or more passengers travelling to the same destination. Staff are great. I interviewed at Qantas in Feb 2023. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Book your perfect holiday with a flight and accommodation package. how did you handle it? Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. How long did you run them? Mar 3, 2023 - 5.44pm. When have you gone above and beyond in your previous role? ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. It consisted of being welcomed and then being split into different groups. Qantas - Jetstar Careers | Airline Recruitment Agency Melbourne - Altara Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. Excellent! This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. why do you want to be a customer services? I applied online. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. In each of those roles, the key to my success was mastering the business and the products that I worked with. Customer Service Business Agent at Qantas Greater Sydney Area. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Expiry 03 March 2024 Firm price, if the ad is up the item is available. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. A strong communicator? Ways to check-in for your flight including online and on your mobile. I applied online. tell me about a time that you provided exceptional customer service. Information about visas, health and more. Aww crap I was in a panic. I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. Qantas hires headhunters to find Joyce replacement Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. A poor customer experiences and how did you handle it. Dates shown above are approximate. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. Qantas Customer Service Agent Interview Questions | Glassdoor "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. Sort by: relevance - date. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Why did you decide to move on from them? If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. With lots of ways to use your points, youll be sure to find something you like. The best part of the job is the amazing staff who make the airline what it is. Upgrade my browser. And if you speak any other languages besides English. 2 of them, i just need to say yes or no. Find information on travel requirements and more. I applied online. The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. When you apply for a job, you'll provide us with confidential information about yourself. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. When you applied for the job and read the job description, this likely would have been listed as a requirement. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Adding an example will strengthen your answer and make it more memorable to the interviewer. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? I interviewed at Qantas (Melbourne) in Jun 2017. The first part is an online interview. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas Sydney Domestic Terminal. What was the end result? The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. What ideas have you brought to a previous role that have benefitted other staff? Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. There was a question about working in a high pressure environment Qantas Employee Reviews for Customer Service Representative - Indeed All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. How would you handle a combination of scenarios with competing priorities? We had to come up with an ad campaign for Qantas. Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Our cabin crew represent us in the air and deliver best in class service and customer care. I interviewed at Qantas (Sydney) in June 2017. Choose the seat that suits you before you get to the airport on Qantas operated flights. Great job! what decisions did you make? the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). Answer dates might appear two to three weeks before they were published. Provide prompt, accurate, and friendly customer . An online application process followed by a request to submit a video interview with customer service related questions. I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. This employer has not claimed their Employer Profile and is missing out on connecting with our community. 2 of them, i just need to say yes or no. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. It roughly took three hours, and you had a ten minutes break. What about the company appeals to you? "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. 1. Why do you want to be a customer service agent? You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. The first time you apply, you'll need to create an account with us. As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. The height requirement is between 163cm and 183cm. Further details of this will be explained to you during the recruitment process.