It depends on the airlines waivers and if the travel ban actually applies to you. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. Well be with you within a few days. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. To confirm your travel arrangements you may be required to pay a deposit per person. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Amendment and cancellation policies differ per hotel. Please contact us by phone if you are having technical difficulties on our site. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. We advise travellers to retain sufficient local currency to meet these charges. The name on the credit card can be different than the name of the traveler. To find the change rules for your flight ticket, look under the My Trips section of your account. Sign up for sale alerts, email-only discounts, travel inspiration and more. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. Travelers are responsible for ensuring that they have all necessary travel documents and visas. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. You are solely responsible for any such fees. You also can't split it between multiple flights. We will advise you of the amount of the deposit and date for final payment at the time of your booking. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. Please check your applicable loyalty program for the specific terms of your membership. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. These policies and rules are binding on you, so be sure to review them before purchase. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Please understand we are working as hard as we can to help everyone. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. For your protection, we recommend that you purchase trip cancellation and travel accident protection. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. You can also update your email address to a more permanent one on your account any time. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . All airline tickets must be issued in the name of the passport/photo identity holder. At the time, most countries haven't announced a vaccination requirement. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. How do I change or cancel my flight ticket? When you book with us we will look after you until you arrive home safely from your travels. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Packages cover a We cannot guarantee the accuracy of any ratings set by accommodation providers. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. A refund must never exceed the original payment amount. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Yes! No need to worry, your credit is associated with your original booking and not just your email address. you will be asked to show the childs full unabridged birth certificate. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. And ICYMI, you dont have to be a student to book on StudentUniverse! Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. +1 617 321 3281 if you booked online through our website. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. Refund Policy. Tuition and Fee Policies in the Event of Campus Closure. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. For any fare we advertise, we first check to make sure there are some available seats. Please reconfirm your flights at least 24 hours prior to departure. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. Never miss a flight (deal) again We believe that travel is essential to a modern education and that students return enlightened and inspired. Yes! AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Most airline tickets do allow changes for a fee, plus any difference in fare. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. Some countries have reopened borders to international travelers, with guidelines or restrictions. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Sometimes airlines provide us with fares they do not want displayed to the general public. Prices are not guaranteed until full payment is made. Such a change is deemed to be a minor change. Many travel arrangements (e.g. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. If you would like us to petition to the airline for a special request, we will advocate on your behalf. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. I have questions about baggage. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. You will need to have their legal name as it appears on their ID and their date of birth. They may change due to air traffic control restrictions, weather conditions or operational requirements. If you have registered before, please check your registration is valid and has not lapsed. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. If you have a layover, you should check if there are transit requirements for that country as well. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. See the chart above for the best number to call. Please understand that travel service providers may not be able to accommodate every request. A change to your student status will not impact your travel credit. Accommodation (if included) is based on twin share unless otherwise indicated. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. We advise you to print the on-screen confirmation. Your travel credit can be found in My Wallet. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. If your airline is offering refunds, we can advocate for a refund on your behalf. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. 5 months later I am still trying to get my $900 back from this scam. Please check your airline's policy to see if you might be eligible for a refund. Log in (or join) to see if you are eligible. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. All individuals departing from the United States of America must be in possession of a valid passport. Bottom Line. However, sometimes the deal may not be available for all dates or to/from all airports. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Please be respectful of our time and other people who need help too and just message us once. StudentUniverse is not an insurance company. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. We accept most major debit and credit cards. Most of our deals are available to be purchased online. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. Change rules and fees can vary tremendously. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Sound good? . Transport and accommodation providers have differing cancellation policies and rules. This table is for informational purposes only. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). However, ***** policy allows rescheduling of your flights until September 2023. period of more than twenty-four hours or include overnight accommodation. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. Prices are per person and inclusive of tax unless otherwise indicated. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Tuition and Fees Refund Policy. A package arranged by us will be a Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse.