- The receipt will print and the Void is complete. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. If the No Applications Present message displays on bootup, it means the VMAC operating system was installed but no applications have yet to be installed. Transaction has been declined because the maximum number of times tip can be adjusted has exceeded. If you do see COMM SERVER listed anywhere in the group table, try re-installing it. I can verify that it works on a 570. -Gently pull the latch located on the bottom of the card reader to unlock the paper cover. Firstly, you have to open service menu. 1824 0 obj (When the terminal is initially set up for IP but the merchant wants to change to Dial instead)From the Sales Screen; *When testing a transaction, if the terminal still shows 'Dialing Primary' instead of 'Processing' means it was not changed correctly. So, re-load the paper roll or check the condition of the paper roll with the lid. Look for options that will clear out both RAM and FLASH memory for ONLY the selected groups. Full Circle. In the past twelve months, the 360 Payments team has processed more than $1.4 billion in credit and debit sales, and has been ranked in the Inc. 5000 list of fastest-growing private companies for the past three years. - Card is not presented within the time-out period that is configured in TERMINAL table -> USER_ENTRY_TIMEOUT. An optional battery and rugged design ensure both portability and durability. Transaction has been declined because of the error in the application. In that case, you will have to call your service operator. - When the transaction detail displays, review the transaction and once confirmed, press [F1] to void it, and you'll be done. General Error - Unknown or Unspecified reason. All rights reserved. If you have accessibility issues with the attached documents and require further assistance, please contact the Help Desk @ 1-800-934-7717 for further support. Have a quick question about your Verifone card reader? Open up the black-colored tab of the terminal. Hi, Im Abdulla! The Download Needed *Go File Not Found is an error code and this usually indicates that the pin pad is not loaded with the XPI application. <>/Metadata 27 0 R/Names 1826 0 R/Pages 1788 0 R/StructTreeRoot 60 0 R/Type/Catalog/ViewerPreferences<>>> Transaction has been declined due to the card used for the transaction is blocked. To fix that- Take off the back cover and unplug it from the power plug. Single device system. Correct session number attached, Wrong session number, the session number used is not the current one, it is not possible to reconcile other session than current open session. Transaction has been declined because the processing code mismatch has occurred for transactions, message type. Transaction has been cancelled because there is a security key error. What do I do if my terminal displays a TAMPER error? Select Clear Batch. A Ping test is to attempt a connection between the terminal and an outside IP address. Instructions for changing the date and time in your VX520 terminal. Then the password is required. Press Enter to proceed with the admin management menu. Transaction Risk Analysis service not available, New card. Enter the correct terminal ID or contact VHQ admin, if the problem persists. Connect an ethernet cable to the ETH port OR the included phone line cable to the phone port. If this issue is isolated, try pressing the STARbutton on the keypad to exit back to the root menu screen where the date and time is displayed. Find many great new & used options and get the best deals for Verifone VX520 VX 520 Credit Card Machine Terminal Reader at the best online prices at eBay! Service Provider Simulator Reason codes for API transactions Last updated: 19-Sep-2022 Download as PDF The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs: Rate this article: Download as PDF Contact our Technical Helpdesk on 0800 338 767 (option 2) for assistance. Corresponds to Visa's, Cardholder refused a single recurring payment. Then, scroll down, via the second purple button, select Ethernet. 5 Reasons to Update Your Business Operations, Get the Best Sleep Ever in 5 Simple Steps, How to Pack for Your Next Trip Somewhere Cold, Manage Your Money More Efficiently in 5 Steps, Ranking the 5 Most Spectacular NFL Stadiums in 2023. If this error message repeats, escalate issue to Technical Support for investigation. Observe Terminal ID# on screen. Contact Technical Support for assistance. The reboot loop takes place when the device restarts itself due to any form of power supply-related problems. - Delay in entering the sale amount, Delay in entering the tip amount, Delay in entering the PIN number, Delay in entering the card number, Delay in entering the CVV number, Delay in entering the account type, Delay in entering the PAN number, Delay in entering the RRN number, Delay in entering the invoice number, Delay in entering the tip adjust amount entry by the operator. If you continue to use this site we will assume that you are happy with it. ), When you try to run or perform a sale, the terminal will show you an error sign saying the keyboard is locked. Information in the Detail Report can be used to research a specific customer's transaction in your current (open)batch. Transaction has been declined due to unknown issue. Transaction has been declined due the host server unavailability. If these instructions are not followed and the terminal is damaged it will. endstream To solve this problem-, What to do if you run out of papers for your VX520? If the paper roll is separated from the lid of the terminal it has a problem and it has to be replaced to fix this. Physically move the terminal to a location with a direct analog line (i.e., fax machine) connected to the wall and not through a splitter. Now, examinees the state of the roller which is in the lid. Press Enter to try again, Power-cycle the terminal (replug the power cord), Confirm phone line has a dial tone with no pauses or beeps beforehand. For example, there are some common issues that people face with their VX520 and they face difficulty to solve them. From your WELCOME screen, select the STAR button right above the RED X on the keypad. The transaction is declined due to the idleTransactionMap is empty. Support Home Terminals & Equipment What programming features are available for my Vx520 (VeriFone) physical credit card machine? Referthe cardholder tothe issuing bank.Attempt thetransaction again.Obtain anotherform of payment.Perform transactionby swiping themagnetic stripe.Attempt thetransaction again.Error Code Description ActionLast PIN TryPIN BlockedPIN Try LimitExceededUse ChipReaderThere is only onePIN attempt entryleft on the card.The PIN hasbeen blocked onthe chip User Manual. To get the value, press 0, and after that, press enter button so that you can save the parameter. #K We and our partners use cookies to Store and/or access information on a device. After that you will get a keyboard locked and yes and no option. - To search using the amount of sale, press [F2]. Visa has extended the EMV key's expiration date from 12/31/2015 to 2022, and the terminal must be updated. The device always has the same IP address. What programming features are available for my Vx520 (VeriFone) physical credit card machine? How to Get Additional Help. About Matthew I McCartney. Transaction has been declined due to re-use of previous 4 PIN number during re set of PIN. }tT^a8f@?bbpl[WL_eHEM.FEYF`FOcU5WQ_Jru+JoN>2;u.dm1QI>l?h*9SMIS2s@|%WHYcnv)d\$N{$"3dL8lDHS]fHi4:5 AW9T"/C*^e&> b/C!60gX1cFvif;l jBOE(]Ki39I&QH$`1?hNx94u3{y#a5QPRV0p*=X8^_t}E3!6s:WUEN+aUDDUYP*g:P'+"Z9t=l*+V>G/t6t!JW9"0B/ We have talked about quite a lot of mostly witnessed problems of the Verifone VX520 and their possible measures that you can go with. This error means there is no telephone connectivity to perform the download or process a transaction. - Review the transaction and once confirmed, press [F1] again to void it, and you'll be done. If the error message still persists after repeated attempts, and you're trying either a VMAC or COMM SERVER download, change the ZP value from 18662151228 to 18172516917 and retry. Now, return to the soft pay screen and select the sales screen. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. Press Enter key and request for different card from the customer to proceed with the transaction. -Press [F2] to search for authorization-only transactions. Connect the power adapter to the round port. This error means one of two things, ether the ZA (Application Name) or ZT (Terminal ID) values were not input correctly ORthe terminal download file has not been setup on the download server. Full Disclosure. Thank you very very much for your time. This only effects IP terminals. Transaction has been declined because the configuration of the host is not valid. Then retry the download. .o(;7k3s?8 P@ locale selector dropdown: - United States: open in new window selected, locale selector dropdown: -Canada: open in new window, locale selector dropdown: -Europe: open in new window, Petroleum Fleet - VX 520 Quick Reference Guide, Wireless (WiFi) Setup Guide for the VX 680, www.jpmorgan.com/europe/merchant-services, Learn how to read your statement by using our. Before you start The codes below apply to credit cards. Document Type. A settlement operation is used to close out the current (open) batch of transactions and start a new batch. Do the settlement transaction to complete the pending settlement. On our Support page you will find a list with answers to frequently asked questions. In some cases, the merchants credit card processor disables the manufacturers default password and changes it. How do I connect my Verifone vx520 to the Internet? Take off the back cover and unplug it from the power plug. Then retry the download. This manual is available in the following languages: English. Chase Merchant Services provides you with a more secure and convenient ways to do business. are one of the most common problems of the VX520. If you getDNS Lookup error, it cannot connect outside of the network, try troubleshoot and repair within the diagnostics menu. - To begin, press the $ Icon to open the Tip Adjust menu. - Once you've selected the proper batch of transactions: -If the paper advances from the printer during transactions but is blank: So, if you ever come across these kinds of problems, make sure to get to an expert as its troubleshooting is complex and requires professional knowledge and skill. Display Format. Transaction has failed because there is no advice present to perform advice related transaction like clear advice. We are happy to help. Input the password- 1, Alpha, Alpha, 6, 6, 8, 3, 1, and press enter. Transaction has been declined because of the mismatch in scanned QR code. Troubleshoot VeriFone VX 520 terminals. Transaction has been declined due to the card swiped or inserted is not personalized. Transaction has been declined due to power failure recovery before receiving settlement response. You may want to use the temporary fix if you are pressed for time and need to get up quickly, but you . Then power on the terminal device and retry a Troubleshoot test or process a test transaction. Transaction has failed because the batch is empty. If it still persists, call an expert. Merchants not using the below terminal are not affected. Now what you have to do is, with one hand, hold the one side of the received paper simultaneously, closing the cover with another hand. It must match with the one that is in Vericentre. Move the terminal to another location to retry the download (such as office fax line) or connect the terminal to an Ethernet connection for Internet downloads and transaction processing. Transaction has been declined as the amount entered is exceeded the limit. This error is caused by either a noisy phone line or could be a communications issue originating from the download server. Please have your merchant ID available for identity verification purposes. Transaction has been declined due to the unavailability of PIN reset option. Chase isnt responsible for (and doesnt provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name. Test a transaction to make sure it works (processing instead of dialing). Press Enter key to re-try with the previous transaction in scope. Filesize. Check the in-scope communication channel (Ethernet, wireless, bluetooth, etc) connection status and ensure they are working as desired. Confirm if the merchant needs a dial prefix (i.e. Best to keep close to original Device ID. Transaction has been declined due to the card swiped or inserted is expired. It's important to note that you should never plug a PIN pad into a powered-on card reader it could damage the equipment. Transaction has been cancelled by the terminal due to below possible reasons: Try to replace them. Check to make sure the phone line is securely connected to the phone jack on the terminal and the other end is securely plugged into the wall and not going through a splitter. To Change the date, Use the number pad to press the option that correlates to Edit Date. -Remove any empty paper roll. I was hoping to have a solution to present rather than an issue. Manual Entry you can key the card number into the machine in the event that the card or card reader does not accept the other transmission methods, however, this could cause the transaction to downgrade and incur a higher interchange fee. Press Enter key and request for different non expired card from the customer to proceed with the transaction. This video will show you how to resolve common network connectivity issues with the VeriFone VX 520.360 Payments is one of the fastest-growing credit card payment processors in America. A declined 05 is the most common and general decline code. 3. Online POS Terminal uses a PIN pad to process EMV payments from your PC or laptop. Sometimes its seen that the USB port is not working or fails to detect the cable. Transaction has been declined due to the Manual card entry configuration parameter is not set in the terminal as enabled: Transaction has been declined due to number of PIN entry tires exceeding the configured limit. card and the status failed with the approval saying "03: TERM ID ERROR" At first I thought it was the credit card of my client - but ran her friends card and the same thing happened.. Maybe it has a short? As per the requirement proceed with the enabling of the parameter: TERMINAL->MANUAL_ENTRY_ENABLED. Then relaunch the gift/loyalty application and try again. Transaction has been cancelled because the record already exisits. If pressing 0 does not load Comm Server, try every other button on the keypad. Transaction has been declined because the response from the host is not valid. SignPad and key are not available. - There are several ways to identify the transaction to be adjusted. (Your options available depend on the set-up of the card reader.) Find many great new & used options and get the best deals for Battery For VERIFONE CM5 4000mAh at the best online prices at eBay! -Use the Arrow Icon to navigate through the Report Menu. In case of customer not proceeding with the transaction, then do nothing. Resolution These decline codes indicate that the card has been lost, stolen, or otherwise flagged for pickup by the issuing bank. 1858 0 obj Press the Cancel button and restart the download again. The configuration parameter is mentioned below: Manual card entry is configurable (enable / disable). I'm not sure. If you do not . - To search using the last four digits of the customer's card number, press [F3]. Most devices use dynamic IP addresses, which are assigned by the network when they connect. Then scroll down to the Edit function and clear out the memory for the selected groups that are no longer required by the merchant. y6dbCN-LPz?vmgt 1K'mex*g'q-5 VX520 ETH port and power cord connection My terminal is still displaying the error, what do I do? Verify that the Verifone e355 is running in USB Mode as described in USB Connectivity Configuration, and connect it to the PC using the USB cable. There is no remedy other then complete replacement. Wishing you all the very best. Initialize all the required parameters before the proceeding with the transaction. When you hit Enter, you will see Dialing/Connecting, For VX680 - Select Refund from the main screen - Enter the dollar amount of the Refund - Confirm the Refund amount - Select Yes to confirm - Press the green [Enter] key - A receipt will print to complete the transaction. The transaction that you are trying to perform is not supported. Please communicate the card ID# in your message to Technical Support. Phone for authorisation, Card acceptor call acquirer's security department, Refer to card issuer's special conditions, No account of type requested. To fix this problem-. Transaction has been declined because the NII entered is not valid. Troubleshoot VeriFone VX 520 terminals. Make sure to type the following passcode-, i) Click on- 1, Alpha, Alpha, 6, 6, 8, 3, 1. Transaction has failed due to connection with the host is not successful. TROUBLESHOOTING GUIDE VERIFONE VX 520 COLOUR - Select Detail Report to print detail information for each transaction in your current (open) batch. Transaction has failed because there is printer is not supported. Your Verifone card reader offers several reports that help you view details and summaries for the transactions in your open batch. -Tear the paper off against the serrated plastic strip in the printer. Press Enter key to proceed with the previous transaction in scope. Now, inside the round port, plug in the power adapter. Select CommServer. They fall in two main buckets: Notifications: No response is expected by Payment App Request/Response: Response is expected by Payment App Payment Solution Types Enable to Legacy Protocol support option and Press Enter key to do the Legacy Protocol supported transaction. Copyright 2023 VeriFone, Inc. All rights reserved. You can change the communication type (dial or IP) on Verifone terminals inside the device settings. Corresponds to Visa's, All authorisation orders (recurring payments) revoked. Troubleshoot Network Wi-Fi, Internet, Mobile + Dial Transaction Processing Peripherals PIN Pad + Printer Power + Cabling Power Cords, Power Packs + Cables Terminal + Keypad Display Contact Us Need more support For VX520 -Press the purple hot key furthest to the right to view the Reports menu and select a report to research your sales figures. JP Morgan Chase Bank, N.A. Global Payment Application Trouble Shooting Guide At first, pull the black-colored tab which is placed at the top of the terminal. 1794 0 obj Then, inside the port of the phone, plug in the phone cable or, plug in an Ethernet cable inside the ETH cable. Your VX 520 terminal may display a communication error code when a transaction fails to process. After that, press 3, Alpha and *D will come up. So, lets jump straight to it. The communications chip is damaged and the terminal must be replaced and repaired. Capital Processing Network offers discounted credit card processing . - Select Any Receipt to reprint a previous transaction. To change your settlement option, call the Help Desk at 1-888-886-8869. Transaction has been declined due to in valid account type selected. Buy or plug your VeriFone terminal into a Wi-Fi Range Extender directly instead of direct connection to the cable modem. Transaction has been declined due to the unavailability of clerk server. Transaction has been declined because the tip has already been adjusted. Transaction has failed because there is no reversal present to perform reversal related transaction. Physically move the terminal to a location with a direct analog line (i.e., fax machine) connected to the wall and not through a splitter. - In same list, scroll and select Merchant Host. Transaction has been declined due to number of password entry tires exceeding the configured limit. The terminal screen will display the current Time and Date. If the power cord is plugged in when processing a transaction, unplug the power cord and try again to process a transaction. 2015-08-27 00:00:00. In some cases, the device's 9 digit serial number is mislabeled underneath the machine. Plug the power cord in again, then hold Enter and 7 together to display the password entry screen. How to troubleshoot a Verifone terminal communication error? Check Terminal Comm settings (Enter>Setup>Comm): Try toggling FastConnect or Reconnect (Setup Menu > Comm), Try a different phone line. Transaction has been declined because the message type mismatch has occurred. 1792 0 obj Lets make fixing things easy and fun! or any of its affiliates are not liable for decisions made or actions taken in reliance on any of the testimonial information provided. TERMINAL table -> AMOUNT_ENTRY_MAX_LENGTH : 9 and AMOUNT_ENTRY_MAX_VALUE : 99999999 and it is changed according to the CASHBACK_CEILING_LIMIT in the acquirer table. Data wire error on credit card terminal. The reboot loop takes place when the device restarts itself due to any form of power supply-related problems. In this respect, call a professional as you may have to replace the entire USB port to get rid of this problem. It may also indicate that the device is not properly configured to run the program or application. Remove the cover from the bottom of the terminal. - For example, you set Auto Settlement to being at 10 p.m. After your business has closed for the day, then every day at or after 10 p.m., any unsettled transactions in your batch will automatically be submitted for processing. Key sync error or key check value does not match, Advice acknowledged, no 9000-9001 financial liability accepted Used in all message types to indicate error or response actions, Advice acknowledged, financial liability accepted, Transaction destination cannot be found for routing, Not able to trace back to original transaction, Reconciliation cutover or checkpoint error, Security software/hardware error - try again, Security software/hardware error - no action, Transaction refused before sending to acquirer, Transaction refused after sending to acquirer. If not, use the purple-colored key to edit it. Press the * key. To prevent the reboot loop from coming, keep following the EMA update processes. To get to the Commserver, payments and gift cards screen hit the * button above the red X key. In some cases, the device's 9 digit serial number is mislabeled underneath the machine. Spoke w/bank card tech said it was on Comcast end. The above-stated steps may fix this problem. If its not attached to the lid it has to be replaced as its defective.