This site is protected by reCAPTCHA and the Google A lifelong Charlotte resident, Artie Beaty has been writing about the best of his hometown since 2011. Track Flights, Search Fares, Locate Airlines. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. Charlotte Douglas International Airport You may also call 704-359-5555 for the latest parking information. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Amenities include a complimentary breakfast with an omelet bar, a 24-hour workout room, an outdoor pool, and a hot tub. The first gap year inspired a second which ended up being a 23-country down-the-world trip from Canada to Antarctica. The Hourly Deck is also the most convenient parking option if you prefer to meet your passenger in the terminal. TSA takes the responsibility to fairly adjudicate claims seriously. Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. If you left your item on a plane, at the ticket counter, or in the gate area of your flight, it may be with that specific airline. Security checkpoint A is the closest to Concourse A on the west side of the terminal and there is a good selection of shops and restaurants in the north and south concourses, as well as in the connector. If you book with airportparkingreservations.com, parking starts at just $5 per day with all hotels and off-site parking lots offering free shuttle services to/from the airport. Baggage service: 614-338-6700. For example, an airline cannot have a policy that they will reimburse a passenger up to only $50 for each day that a passengers bag is delayed. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Click here to see a list of advertisers that we work with. All rights reserved. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. FRALH12345). Outside relief area, Between concourses A and B The hourly parking deck is located just across from the main terminal and is connected by walkways to/from level 2. Cant find what you are looking for? Youre able to use any TSA PreCheck lanes at any U.S. airport once your application has been approved and you have received your Known Traveler Number. When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. My question is will we be allowed to remain inside an area in the airport so we do not have to go through security to catch our connecting flight? What can I do if my baggage has not been found within five days of reporting the delay? Assistance can be requested by calling 704-359-4038. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. This is in the same building as the car rental center with hourly parking available on levels 4 to 7. To do this, please fill out the list of contents on our baggage status page which you will be able to access automatically five days after reporting your delayed baggage. Aircraft or Boarding Area the airline you flew with (Baggage Services numbers for each airline are listed below.) 5501 Josh Birmingham Parkway United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. They have a pre-approval process Ill be completing beforehand. Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? If your destination requires specific travel documents, remember to bring a completed copy with you to the airport. Please enable JavaScript to fully experience this site. Items left behind at CLT Airport are turned in to different agencies depending on where they were found. If you wish to park your vehicle and escort a . www.cityofcapegirardeau.org/departments/airport, Join our e-mail Charlotte Douglas International Airport (CLT) served over 43 million passengers in 2021, and is the sixth busiest airport for passenger traffic in the U.S. Its the second-largest hub for American Airlines after Dallas/Fort Worth (DFW), with the airline operating around 90% of flights in and out of CLT. Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. Check if your destination has travel restrictions. What are airlines responsibilities when your bag is delayed? at the Lufthansa service counter at the airport. Browse our most frequently asked questions for more information! list. Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. Problems with your baggage | Lufthansa 1,500. We pick up in Charlotte on the baggage claim level. You can report the damage to the Lufthansa baggage tracing counter at the airport. Playing catch up, Amar embarked on an 11-country round-the-world gap year after graduation and then became well and truly hooked. If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. Number of Bags Received * Required. Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. We may be compensated when you click on links from one or more of our advertising partners. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Charlotte, These exclusions are typically listed in the airlines contracts of carriage. Lost & Found. There are also customer service volunteers throughout the airport that can be easily identified by their bright yellow shirts. Its possible to walk between the 2 furthest gates within 15 minutes, and for passengers with any mobility issues, wheelchair assistance can be provided by contacting your airline. If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT. To connect, select the network CLT Free WiFi and launch your browser. There's usually a general airport lost and found for items in the airport common area, plus a lost and found specifically for TSA if you left something at a checkpoint. It may also be here if whoever found it turned it into an airport employee. And if you left something on a plane, at a ticket counter, or at a gate, it may be at the specific airline's lost and found. FRALH12345), and also change your details. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. These parking lots charge a flat fee of $12 per day. Official websites use .govA .gov website belongs to an official government organization in the United States. Valet parking is available daily from 5 a.m. to 11 p.m. and costs $35 per day. We greatly regret damage to your baggage during transport. Please save your control number; you will need it when communicating with TSA and to check your status. Airport status is only available for US airports. JetBlue Airlines: 704-264-0728 or e-mail cltlostandfound@jetblue.com, United Airlines: 704-359-8765 or 800-221-6903 or e-mail web-baggage@united.com, U.S. Airways: 704-359-8765 or 800-428-4322. The concourses are all past security and within walking distance of each other, so there is no need to take a train or shuttle bus to get to your gate. Unfortunately, there is no way around that. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. Any additional time will be charged at a reduced rate of $28 per hour. HMS Host handles the stores and restaurants in the Charlotte airport. What about on the way back from TC to Connecticut? Airlines are free to pay more than the limit, but are not required to do so. Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing. ** Day Pass for any passenger. Since you are traveling from an international destination, you will first need to clear customs, and then you will be required to go through security once you get to the terminal your flight will be departing from. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. I am connecting at CLT to travel to Bermuda. Ans: Contact American Airlines via phone or at their lost baggage counter. For checked baggage, the airline is liable, regardless of fault, for any damage caused to the baggage in its care. The TSA toll-free number is 1-866-289-9673; email: CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Airlines are free to pay more than the limit, but are not required to do so. Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. Just outside of the concourse is a large American Airlines Admirals Club that is situated in the D and E gate connector, and the closest security checkpoint is checkpoint C. There are several shops and restaurants in Concourse C and flights are operated exclusively by American Airlines. United Airlines Baggage Claim in Charlotte, NC with Reviews The exchange rate is subject to fluctuations and is set by the International Monetary Fund. If you call this number after hours, you can leave a message. I will be traveling with my mother who can walk from the plane to the terminal with her cane, but cannot walk the distance to our connecting flight, which historically has been in a different terminal. For INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. In the case of verifiably new items the original price will be reimbursed; in the case of used items a fair value will be reimbursed. I was not able to check in online for the CLT to Bermuda leg of the trip. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Charlotte Douglas International Airport Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. 6125 Wilkinson Blvd Charlotte, NC 28214 CLOSED NOW 3. Security Checkpoint TSA Lost and Found, 704-916-2200 Restaurants and Food Court HMSHost, 704-359-4997 Retail Stores The Paradies Shops, 704-359-1890 All other areas CLT Airport Lost and Found, 704-359-8765, or e-mail: Please contact your individual airline to learn their policies on traveling with pets. The first 15 minutes are free, with each hour costing $6, up to a daily maximum of $24. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. * Hours are subject to change without notice. If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. What to Do When the TSA Finds a Prohibited Item in Your Carry-on Bag, The Best Underseat Luggage of 2023, Tested and Reviewed, Charlotte-Douglas International Airport Guide, The Top Tips For Visiting Disney California Adventure, Chicago Midway International Airport Guide, Airline Lose Your Luggage? For some of these, the contact number is just the main airport number. Assistive devices used by passengers with disabilities that are lost or damaged during DOMESTIC air travel are not subject to the rules limiting liability for lost or damaged baggage. Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. Please save your control number; you will need it when communicating with TSA and to check your status. We are here to support you with your inquiries 24/7. During our layover in CLT, will we be able to perform the interview at the Enrollment on Arrival at CLT? Airport Parking signs on the roadways also provide timely parking facility status updates. Bags Customer service American Airlines Found this useful? 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. To accompany a passenger into the terminal or to meet them on arrival, visitors can park for up to 15 minutesfree in the hourly parking deck. An American Express Centurion Lounge is also located in the Concourse D/E connector on the mezzanine level. Claims that requirelaw enforcement investigation may take longer. We apologize for the baggage issues you have experienced. Please report damaged baggage immediately to the local Lufthansa baggage tracing counter. Charlotte Douglas International Airport [CLT] - Terminal Guide $15.99 (30 minutes), $25.99 (1 hour), $39.99 (unlimited), Featured Image Credit: Frontier Airlines: Contact Us Click here to see a list of advertisers that we work with. He has also lived in places such as Australia, Colombia, Costa Rica, and Mexico. Contact us If you are outside the U.S., call reservations. All Rights Reserved. What are the airlines responsibilities when your bag is lost? At present, the maximum liability amount is 1,288 SDRs which currently equates to ca. Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. Hot Tip: Avoid lounge entry fees by checking out our article on the best credit cards for lounge access. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. Charlotte Douglas is a fully connected airport with all concourses accessible from the main terminal, as well as each other. Share sensitive information only on official, secure websites. Main Terminal CMH Airline Contact Information | Find Contact Info for Your Airline Alternatively, you also have the option of going directly to the lost property office (Terminal 1, Area A, Level 0, Monday to Sunday from 08:00 hours to 16:00 hours). I am traveling from Barbados to Toronto Canada through Charlotte. To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. The Special Drawing Right (SDR) is an artificial accounting unit created by the International Monetary Fund (IMF). Learn more about the process for delayed and damaged bags. The Information Counter (tel. The Welcome Center (tel. After 90 days, any item left unclaimed will become the property of the city. Charlotte Douglas International Airport Phone Number: 704-359-4013 Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. If you are connecting at another airport from CLT then it is advisable to check whether the connecting airport also accepts mobile boarding passes. If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods. If your claim is denied or has not been resolved within six months of the date it was properly presented to TSA, you may file suit in an appropriate U.S. District Court. Concourse D is located on the east side of the airport and is the main concourse for international flights. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Airport, baggage claim reopen at CLT | Charlotte Observer Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. If you have not yet reported your delayed baggage online, please report it via the following link. When does an airline consider a bag lost? Federal government websites often end in .gov or .mil. CLT has 5 security checkpoints situated across the terminal, providing easy access to each concourse. * Hours are subject to change without notice. What about damage to the wheels, handles, or straps of baggage? Concourse A CLT participates in Global Entry for expedited international clearance of pre-approved, low-risk passengers. You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here. Mishandled Bag? Spirit Airlines Support The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. Payment methods include coins, cash, American Express, Master Card, Visa and Discover. You will then be given written confirmation as well as a reference number (PIR number, e.g. Charlotte Douglas International Airport does not have CLEAR at any of its security checkpoints. 1200 New Jersey Avenue, SE Once you have your bags in baggage claim please give us a call at our dispatch number, 828-312-0488. The main terminal is the central body of the airport and consists of 3 levels. CLT Parking Charlotte Douglas Airport CLT - iFly Items that remain unclaimed for 30 days will become the property of the City of Charlotte. After this, you will receive a written confirmation with a reference number (PIR number, e.g. We will let you know exactly when we will be there to pick you up! Charlotte Douglas International Airport Contact Details Use this tool to help you get between terminals, No destination-specific delays are being reported at. If you know what concourse you are departing from, you can check what restaurants are nearby on the airport website. We have Answers. Do I go to gate at CLT to check in? When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? Customer Self-Service Need to change, cancel, or edit your flight itinerary? If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. The Montreal Convention only applies when the following parameters are observed: How can I track my delayed baggage report? If it's a cell phone, be sure to leave the cell phone number, your carrier, and the brand of the phone. The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. Airlines may require receipts or other proof for valuable items that were in the lost bags. CLT acknowledges that it is operating almost at maximum capacity and is in the midst of many renovation projects to expand and enhance its facilities. The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. This interactive . An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. All Rights Reserved. Please retain all the receipts pertaining to your emergency purchases. CLT has 60+ restaurants, bars, cafes, and grab-and-go food outlets. The airport also participates in Enrollment on Arrival at the Concourse D Federal Inspection Area. The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. This location does not accept cash or checks. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Please check your email and confirm the newsletter subscription. Destinations Served: 179 nonstop destinations globally The rental car facility is located outside the terminal on level 2 of the hourly deck. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Award nights for Marriott Bonvoy members start at 30,000 points per night. All rights reserved. Frequently asked questions Delayed baggage Please be assured that we take all necessary measures to remedy the damage. Please note: All claim forms, with required documents, must be submitted within 30 days of arrival. Costs for replacement clothing and toiletries cannot be reimbursed if your delayed baggage is lost on your return flight or arrives at your home late. Browse our most frequently asked questions for more information! Privacy Policy and Passengers may wish to consider purchasing additional insurance for valuable items. The Federal Tort Claims Act governs the way your claim is processed and establishes your rights in regard to your claim. As soon as we have found it, we will contact you to arrange how to return it to you. You may file a claim if you are injured or your property is lost or damaged during the screening process. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. Are incoming and outgoing flights for domestic travel in same concourse? Opens another site in a new window that may not meet accessibility guidelines. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. Daily: 4:15 a.m. - 10:30 p.m. 2023 Red Cirrus, LLC. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA, For all enquires related to left luggage and luggage storage, please use the General Enquiries number. Safe travels! Have this information ready, though: your name, phone number and address or e-mail address; the time, date, and place your item was last seen and a brief description of the item. What should a passenger do if his or her bag is missing after taking a flight. We recommend that you remain at the airport until your details have been successfully transmitted and your reference number issued. Customer Support | Frontier Airlines FRALH12345) by email. Take exit 32 from I-85 N to merge onto Little Road Road and continue onto N. Josh Birmingham Parkway. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. Please make sure you visit the Baggage Information section of this website to find answers to your questions online. Copyright 2020 Corporate Flight Management d.b.a Contour Airlines. While the vast majority of airline passengers checked bags arrive at their destination on time and in the condition received, a passengers bag may occasionally become damaged, delayed, or lost in transit. Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags contents - subject to depreciation and maximum liability limits. You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOTs Fly Rights publication here. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. If individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival: * Reporting the loss at a later date can only be accepted if this is done in writing online within seven days. The postmark or automatic date of receipt of the email notification is the determining factor for compliance with reporting deadlines. See our Advertiser Disclosurefor more details. Please note: The term Charlotte Douglas International Airport CLT as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Charlotte Airport authority and are used herein for factual descriptive purposes only.