Featured review. Access Wireless serves our community by offering free cell phones and service for qualifying customers, through a government funded program. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. You must opt-in and choose an eligible ACP service plan. ACP is a federal government program operated by the FCC. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Taxes and fees included with service plan pricing. Roku | Create a Roku account Assurance Wireless has an average consumer rating of 2 stars from 156 reviews. While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). Note from ENTOUCH CEO: Let us join you on your journey. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Meets the eligibility criteria for a participating providers qualifying low-income program. enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. Not only did he succeed professionally, Bovay also gave . ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. 2021 ENTOUCH, ALL RIGHTS RESERVED. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Divorce decree or child support document. Social Security benefits statement. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult. Click here to enroll today to see if you qualify! This review was chosen algorithmically as the most valued customer feedback. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. The following are the Affordable Connectivity Program (ACP) Plan offerings from enTouch Wireless: ACP+Lifeline Plan Offerings (where available): ACP only Plan Offerings (where available): *Service plans include up to the first 6 GBs of data (or lesser allotment designated in plan) at up to 1 Mbps, remaining data up to the designated service plan allotment at up to 512 kbps, and for Unlimited plans only, unlimited data above the service plan allotment at up to 256 kbps. Willingly making false statements to obtain the benefit or receiving multiple Lifeline benefits can result in fines, imprisonment, de-enrollment or being barred from the program. You can contact enTouch Wireless through their number, 1-866-488-8719, for more info on the 'Bring Your Own Phone' program. The ACP monthly service and device discounts cannot be transferred to another household or individual. Failure to provide consent will result in your being denied the ACP service and/or the connected device benefits. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Our standardterms of serviceapply. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Complaints for Entouch Wireless - Better Business Bureau How Do You Add Prepaid Minutes to a Verizon Phone? - Reference.com Click here to enroll today to see if you qualify! Notice letter of participation in a qualifying state, federal or Tribal Program. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Only eligible consumers may enroll. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Lifeline plans and benefits may be maintained without enrolling in the ACP. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Veterans Administration benefits statement. You may opt-in for the ACP at the time of enrollment with enTouch Wireless or anytime thereafter through the self-service tool. If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Your Name *. You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. How to Switch Phone Carriers and Keep Your Number | WhistleOut Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. If you need assistance, contact our Customer Care team, 24/7, at 1-800-427-8686. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Our terms and conditions will apply. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at www.entouchwireless.com/terms-of-service. www.EnTouch.net 281.225.1000. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Want to bring your existing phone number to your new enTouch phone? Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Find your state-specific qualifying information here! Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. (Click to call functionality on mobile.) These steps will reset all network settings and remove any saved Wi-Fi Networks or Bluetooth pairings, as well as reset any app-specific data restrictions. Help Center | Q Link Wireless PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. There is a period of time where both your old and new phones will be without service during the port process. Carrier on Customer's Account *. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Online Account Access. International calling does NOT include text messaging, picture messaging, or video messaging. Step-by-step guide to get your Mint Mobile account number and PIN. Account type. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Other terms & conditions may apply. Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.). In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Copy of last year's State or Federal income tax return. Customers must be first-time Amazon Prime . Simply complete all fields below to get started. It will go through a complete power cycle. Voicemail Guide www.EnTouch.net 281.225.1000 (281) 225-0000 Aliana, Berkshire, Cardi Ranch, enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. Copyright 2023 enTouch Wireless All Rights Reserved. Symmetrical Internet Support - Astound Broadband How To Get an enTouch Wireless Free Phone - Best All Review To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. Why Register for MyEntouch? Lay the SIM Card on a hard, flat surface. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. BROADBAND DATA. The ACP monthly service and device discounts cannot be transferred to another household or individual. enTouch Legacy Ticket Submissions