I can guarantee you. Called 2X have to wait for 24 - 48 hrs . How Long Before Fandango Customer Service Answers? Click Print Receipt under Orders. With this app, sometimes it works and sometimes it doesn't. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. I used Fandango to purchase tix for the new Star Wars movie. Do You Sell Gift Cards? It was not the theater I had selected and we realized that when they could not scan the ticket code. Check balance. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. Paragon follows the MPAA guidelines for rated R movies which states: Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. This was a horrible experience and customer service was none. Children under 3 are free except in reserved seating and recliner locations. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. Do not use them.Mike. Online orders can be paid with Visa, MasterCard, American Express and Discover. How Long Will a Movie Play at my Theater? REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. Their credits DO NOT WORK when you go to book tickets. Get help. When I got to the theatre they told me my tickets were in Milwaukee, Wi! They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Can I Get a Fandango Convenience Fee Refund? Once I tried to purchase online they said that my card wasn't activated. For some reason, it showed 3 Avengers reservations, even though it should only show 2. The number you need to dial is the number of the theater you bought tickets for. I went to Applebee's twice and earned 3 TOP GUN tickets. Can a rating be changed? At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. Purchased Tickets for Wrong Theater? Press If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. How Do I Change My Seats? The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. Press J to jump to the feed. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. When I purchase tickets online, it requests a zip code, but what if you're from Canada? For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Films in 3-D may not be available at all locations. How do you get more information about a rating? DoNotPay offers you the chance to refund movie tickets online in just a few clicks. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. I received a gift card and tried using it but kept getting an error message. Before purchasing, we urge you . No, the system is not designed to serve the function of "critic." To receive a student discount you must currently be a student. Always look for the "No Passes" or "Special Engagement" description next to the film title. Download the latest version of the Regal Mobile App. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Present the barcode on your phone to the usher at the theatre for admission. Do it in the middle of the night. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Absolute garbage company with terrible customer service! No. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. Purchased my tickets for Sat and didn't realize the system selected Fri. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. I e-mailed. Gift Cards Offers. There are no refunds after the printed showtime. For extenuating circumstances, please consult theatre management. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. Please note that there is a maximum of ten tickets per online order. Yes. There are no refunds after the printed showtime. This along with their surcharge makes them not worth the hassle. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. Login to your Regal Crown Club or Regal Unlimited account. All other General Admission seats do not allow for direct dine-inservice. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. Children under 3 are free except in reserved seating and recliner locations. Additional outside food and beverage is prohibited. 2sandiesmail. Find out how we combat fake reviews. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. No. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. If you need assistance for any reason, please ask one of our theatre personnel for assistance. I received my confirmation # and there's a link to view my tickets. For a better experience, please enable JavaScript in your browser before proceeding. That's your best bet. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. I realize the last one will be a longshot but I wasn't sure. It won't go away until after that Thursday. No. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. They called me back 3 hours later at 1AM. Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? Check who called Reverse phone lookup. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). 2006-2023 Viewpoints. These boards can cause slip, trip and fall hazards for our guests as well as our staff. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. A month -several emails, 4 phone calls later- still no help! FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Phone # on the card went nowwhere, so I googled them. Please click here for further details on how to use your Fandango gift card. So I contacted AMC. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. #1. I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. Also, thanks for the suggestion of looking on the app. Precious metals are still not accepted. I hadn't heard about their AWFUL CUSTOMER SERVICE. Our "bookings" (contract with film companies) are for one week only. Be sure to note the expiration date on your reward and redeem in a timely manner. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Refundsare not available after the booking showtime. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. Hours. It was their systems error that caused this entire issue! You'll also get a free ticket on your birthday! Student discounts are not available online, and are only offered at select Paragon Theaters. It usually takes about 72 hours for the Customer Support team to respond to your query. Minutes. I contact AMC. It goes against our guidelines to offer incentives for reviews. Are military and student discount tickets available through Fandango? Refund Policy You can definitely purchase tickets online! The ORP Directory Lookup is available for validation purposes. The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. I am done with these RUDE and UNHELPFUL people. Pricing is available on each theater's Ticket Pricing tab. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. What are the Ages for Children / Senior Pricing? Someone needs to shut them down if they cant do better than this. I never got a confirmation from it and on my bank account it said it bounced back. For some reason, it showed 3 Avengers reservations, even though it should only show 2. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. What other gift can provide action, drama, comedy and Junior Mints? If you wish to exchange your ticket, you get the VIP+ points accordingly. When it comes to the tickets purchased for a special pricethey are nonrefundable. Over the next couple of days, friends asked to make reservations at different times and I used my A-List to accompany them (Sunday and Monday showings). The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). You can receive refunds for tickets up to 60 minutes before the showtime. Paragon Theaters is proud to be a partner of Fandango. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. Still looking for answers? If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. The reservations page on AMC showed a ticket for Avengers Endgame on . Do You Have Student Discounts? Some websites just DO NOT work properly & it seems And you NEVER get the "forgot your password" email. Employment R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). Do You Offer Parties & Private Events? We can accommodate small private groups (birthday parties, camp outings, etc. Can I Purchase Tickets atFandango? I can promise you !!! Security issues have become a daily part of our lives in America. What is a Mobile Ticket? The Regal Crown Club FAQ's can be found here. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. There customer service is terrible. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Not all Regal Entertainment Group locations offer a bargain matinee price discount. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Do not waste your time purchasing from Fandango. Refunds are available in certain limited circumstances described below. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Can I refund my ticket after I make my purchase? How Can I Get a Movie Ticket Refund With DoNotPay? If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Wondering if this happened to any of you or a similar issue. The application is provided on an "as-is" and "as available" basis. Fandango offers refunds or exchanges, and there are several ways you can go about it. I'm now complaining to corporate Fandango is awful! What Phone Number Do I Use to Request a Fandango Refund? Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. If you want to request a refund via email, here are the steps: Find the confirmation email you received. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Can I see showtimes for different dates and locations? NOTHING. I can promise you. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation).